Shipping & Delivery Information

Welcome to Fezamarket’s Shipping & Delivery page! Here, you’ll find all the details you need to understand our shipping processes, timelines, and options, whether you’re shopping locally in Rwanda or internationally.

1. Local Shipping (Within Rwanda)

We are committed to ensuring that your shopping experience with Fezamarket is smooth and convenient. For our customers in Rwanda, we offer fast and reliable shipping options:

• Standard Delivery:
  • Delivery Time: 1-3 business days
  • Cost: Flat rate of 1500 RWF for all orders below 10000, others may be subject to free shipping
  • Service Areas: Kigali and whole contry wide
  • Delivery Method: Orders are delivered directly to your doorstep by our trusted local courier partners.
• Express Delivery:
  • Delivery Time: Same-day delivery if the order is placed before 12 PM.
  • Cost: 5,000 RWF
  • Service Areas: Kigali
  • Delivery Method: Orders are delivered within hours by our express delivery partners.
• Pick-up Points:
  • Availability: Select pick-up points during checkout for a more flexible option.
  • Cost: Free
  • Pick-up Time: Typically available within 24 hours after order placement.

2. International Shipping

Fezamarket is proud to serve customers worldwide. Whether you’re shopping from neighboring countries or across the globe, we have reliable international shipping options for you:

• Standard International Shipping:
  • Delivery Time: 7-14 business days
  • Cost: Calculated at checkout based on the destination and weight of the package.
  • Service Areas: We ship to over 200 countries.
  • Delivery Method: Partnered with top global courier services such as DHL, FedEx, and UPS for reliable international delivery.
• Express International Shipping:
  • Delivery Time: 3-7 business days
  • Cost: Calculated at checkout based on destination and package weight.
  • Service Areas: Available for most destinations worldwide.
  • Delivery Method: Expedited service through our global courier partners.

3. Order Processing Time

Order Confirmation: Once your order is placed, you will receive an order confirmation email.
Processing Time: Orders are typically processed within 1-2 business days.
Shipping Confirmation: You will receive a shipping confirmation email with tracking details once your order is dispatched.

4. Tracking Your Order

You can track your order status at any time by logging into your Fezamarket account and visiting the “My Orders” section. You will also receive a tracking number via email once your order has been shipped. Use this number to track your package directly on the courier’s website.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. At Fezamarket, we aim to simplify this process for you:

• Customs Services: We provide customs services to help expedite the clearance of your order, ensuring faster delivery to your doorstep. Our team will handle the necessary paperwork and coordination with customs officials to minimize delays.
• Charges: While customs duties and taxes are the responsibility of the customer, we strive to offer clear guidance on potential costs during checkout. We recommend contacting your local customs office for more information on applicable charges.

6. Delivery Issues or Delays

At Fezamarket, we strive to deliver your orders on time. However, there may be occasional delays due to unforeseen circumstances such as weather conditions, customs processing, or logistical challenges. If you experience any issues with your delivery, please contact our customer service team, and we will assist you promptly.

7. Contact Us

Thank you for choosing Fezamarket! We appreciate your business and are committed to delivering your orders quickly and safely, no matter where you are in the world.