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Orders & Shipping
Everything you need to know about ordering and shipping
Placing an Order
1
Browse & Select
Find products you love and add them to your cart.
2
Review Cart
Check items, quantities, and apply coupons if available.
3
Checkout
Enter shipping address and select delivery options.
4
Payment
Complete secure payment and receive order confirmation.
Shipping Options
π¦ Standard Shipping
Delivery: 5-7 business days
Cost: Calculated at checkout based on location
Best for non-urgent orders. Free shipping available on orders over $50.
β‘ Express Shipping
Delivery: 2-3 business days
Cost: Additional fee applies
Faster delivery for time-sensitive orders.
π Overnight Shipping
Delivery: 1 business day
Cost: Premium rate
Next-day delivery for urgent needs. Order by 2 PM for next-day delivery.
π International Shipping
Delivery: 10-20 business days
Cost: Varies by destination
We ship to most countries worldwide. Customs fees may apply.
Order Tracking
π Track Your Order
Once your order ships, you'll receive:
- Shipping confirmation email
- Tracking number
- Estimated delivery date
- Link to track your package
Track online: Go to "My Orders" in your account to view real-time tracking updates.
Order Status Explained
β³ Processing
Your order has been received and is being prepared for shipment.
π¦ Shipped
Your order is on its way! Check tracking for delivery updates.
π In Transit
Your package is moving through the shipping network.
β Delivered
Your order has been delivered to the specified address.
Delivery Issues
π¦ Package Not Received
If tracking shows delivered but you didn't receive it:
- Check with neighbors or building management
- Look in alternate delivery locations
- Wait 24 hours (carrier may have marked early)
- Contact us for assistance
β° Delayed Delivery
If your order is delayed:
- Check tracking for updates
- Weather and holidays may cause delays
- Contact carrier directly for specifics
- We'll help resolve any issues
Frequently Asked Questions
Can I change my shipping address after ordering?
Contact us immediately if you need to change your address. We can update it if the order hasn't shipped yet.
Do you offer free shipping?
Yes! Free standard shipping on orders over $50. Premium members get free shipping on all orders.
Can I track multiple orders at once?
Yes, view all your active orders in the "My Orders" section of your account.
What if I need my order urgently?
Select Express or Overnight shipping at checkout for faster delivery.