Shop by category
FezaMarket Money Back Guarantee
Our Promise to You
Shop with confidence on FezaMarket. Our Money Back Guarantee ensures you get what you ordered, or we'll make it right.
β Get the item you ordered
Or get your money back
β Free return shipping
On eligible items
β 30-day protection
Report issues within 30 days
What's Covered
- Item not received: Your item didn't arrive within the expected timeframe
- Item not as described: The item is significantly different from the seller's description
- Damaged items: Item arrived damaged due to shipping
- Wrong item: You received a different item than what you ordered
How to Report an Issue
- Contact the seller first: Try to resolve the issue directly with the seller
- Wait for a response: Give the seller 3 business days to respond
- Open a case: If unresolved, open a case in your account
- We'll step in: Our team will review and help resolve the issue
Resolution Options
Depending on your situation, we may offer:
- Full refund: Get your money back including original shipping
- Partial refund: Keep the item and receive a partial refund
- Replacement: Receive a replacement item from the seller
- Return for refund: Return the item for a full refund
Time Limits
- Report issues within 30 days of estimated delivery date
- For items not received, wait until the latest estimated delivery date has passed
- Digital items must be reported within 30 days of purchase
Exclusions
Our Money Back Guarantee doesn't cover:
- Items clearly described as damaged or defective
- Changes of mind or buyer's remorse
- Items damaged after delivery
- Digital content after access has been provided
- Custom or personalized items (unless defective)