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Returns & Refunds
Easy returns and hassle-free refunds
Our Return Policy
π 30-Day Return Window
Most items can be returned within 30 days of delivery for a full refund. Items must be in their original condition with tags attached.
What Can Be Returned
- β Items in original condition with tags
- β Unopened electronics with original packaging
- β Books in resellable condition
- β Clothing and accessories (unworn, with tags)
- β Home goods and appliances (unused)
What Cannot Be Returned
- β Personalized or custom-made items
- β Perishable goods (food, flowers)
- β Digital downloads and software
- β Intimate apparel and swimwear
- β Items damaged by misuse
- β Gift cards
How to Return an Item
1
Initiate Return
Go to "My Orders" and select the item you want to return. Choose your reason and submit the return request.
2
Print Return Label
We'll email you a prepaid return shipping label. Print it and attach it to your package.
3
Ship the Item
Package the item securely and drop it off at any authorized shipping location or schedule a pickup.
4
Get Your Refund
Once we receive and inspect your item, we'll process your refund within 3-5 business days.
Refund Information
π³ Refund Methods
- Original payment method (credit card)
- FezaMarket account credit
- Store credit for exchanges
β° Refund Timeline
- Processing: 1-2 business days after receipt
- Credit/Debit cards: 3-5 business days
- Bank transfers: 5-7 business days
π° Refund Amount
- Full purchase price for eligible returns
- Original shipping costs (if item was defective)
- Return shipping is free with our prepaid label
Special Circumstances
π§ Defective Items
If you receive a defective item, contact us immediately. We'll provide a prepaid return label and full refund including original shipping costs.
Report Defective Itemπ¦ Wrong Item Received
If you receive the wrong item, we'll send you the correct item and provide a prepaid return label for the incorrect one.
Report Wrong Itemπ Missing Items
If your order is missing items, contact us within 7 days of delivery. We'll investigate and send the missing items or provide a refund.
Report Missing Itemπ Damaged in Shipping
Items damaged during shipping are eligible for full refund or replacement. Report damage within 48 hours of delivery.
Report Shipping DamageFrequently Asked Questions
How long do I have to return an item?
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You have 30 days from the delivery date to initiate a return for most items. Some categories may have different return windows - check the product page for specific information.
Do I have to pay for return shipping?
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No, we provide free prepaid return labels for most returns. You'll receive the label via email after initiating your return.
Can I return items without original packaging?
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Items should be returned in their original packaging when possible. However, we may accept returns without original packaging depending on the item condition and category.
What if I lost my receipt or order number?
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If you're signed in to your account, you can find all your orders in "My Orders." If you checked out as a guest, contact our customer service with your email address.
Can I exchange an item for a different size or color?
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Yes, you can return the original item and place a new order for the size or color you want. This ensures you get the item you need as quickly as possible.