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Payment & Billing
Secure payment methods and billing information
Accepted Payment Methods
π³ Credit & Debit Cards
We accept all major cards:
- Visa
- Mastercard
- American Express
- Discover
π Secure Processing
Your payment security is our priority:
- 256-bit SSL encryption
- PCI DSS compliant
- Powered by Stripe
- No card details stored on our servers
Managing Payment Methods
1
Add Card
Go to Account > Payment Methods and click "Add Card".
2
Enter Details
Securely enter your card information.
3
Set Default
Choose a default card for faster checkout.
4
Manage Cards
Update or remove cards anytime from your account.
Billing & Invoices
π Order Receipts
Automatic receipts for every purchase:
- Email receipt after payment
- Download from Order History
- Includes all order details
- PDF format available
π° Billing Address
Manage your billing information:
- Add multiple addresses
- Set default billing address
- Update anytime in account settings
- Can differ from shipping address
Payment Issues
β Payment Declined
If your payment is declined:
- Verify card details are correct
- Check card hasn't expired
- Ensure sufficient funds available
- Contact your bank if issue persists
- Try a different payment method
π Duplicate Charges
See duplicate charges?
- Check both pending and posted transactions
- Pending charges may drop off
- Contact us if duplicate posts
- We'll investigate and refund if error
πΈ Refunds
How refunds work:
- Refunded to original payment method
- Processing time: 5-7 business days
- Email notification when processed
- Contact bank if not received after 10 days
π§Ύ Tax Charges
Understanding taxes on your order:
- Sales tax calculated at checkout
- Based on shipping address
- Varies by state/country
- Included in order total
Promotional Codes & Gift Cards
π Using Promo Codes
Apply promotional codes at checkout:
- Add items to cart
- Proceed to checkout
- Enter promo code in designated field
- Click "Apply" to see discount
- Complete your order
Note: Only one promo code per order unless otherwise specified.
π³ Gift Cards
Redeem gift cards:
- Enter gift card code at checkout
- Balance applied to order total
- Remaining balance saved for future use
- Check balance in your account
Frequently Asked Questions
Is my payment information safe?
Yes! We use industry-standard encryption and never store your complete card details. All payments are processed securely through Stripe.
When will I be charged?
Your card is charged immediately when you complete your order.
Can I split payment between cards?
Currently, we don't support split payments. You can use one card plus a gift card balance.
Why was I charged more than the listed price?
The final total includes shipping costs and applicable taxes, which are calculated at checkout.
Payment Questions?
Our support team can help with any payment concerns
Manage Payment Methods Contact Support