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Returns & Refunds
Your complete guide to our return and refund policy
Return Policy Overview
β° Return Window
Most items can be returned within 30 days of delivery for a full refund. Some categories may have different return windows:
- Electronics: 30 days
- Clothing: 30 days
- Jewelry: 14 days
- Digital items: Non-returnable
π¦ Item Condition
To be eligible for a return, items must be:
- In original condition
- Unused and unworn
- With all tags attached
- In original packaging when possible
- Include all accessories and manuals
How to Start a Return
1
Go to Your Orders
Log into your account and navigate to "My Orders" section.
2
Select the Item
Find the order you want to return and click "Return Item".
3
Choose Return Reason
Select why you're returning the item from the dropdown menu.
4
Print Return Label
Download and print the prepaid return shipping label.
5
Ship the Item
Package the item securely and drop it off at the carrier location.
Refund Process
π³ Refund Timeline
Refunds are processed once we receive and inspect your returned item:
- Inspection: 2-3 business days after receipt
- Processing: 3-5 business days to original payment method
- Total time: Typically 7-10 business days
π§ Refund Notifications
You'll receive email updates at each stage:
- Return request received
- Item received at our facility
- Inspection completed
- Refund issued
Special Cases
π Exchanges
Want a different size or color? We make exchanges easy:
- Return the original item for a refund
- Place a new order for the replacement
- Contact us for expedited exchange options
β Non-Returnable Items
Some items cannot be returned for hygiene or safety reasons:
- Perishable goods
- Personal care items (opened)
- Digital downloads
- Gift cards
- Final sale items
π¦ Damaged or Defective Items
Received a damaged or defective item?
- Contact us within 48 hours of delivery
- Provide photos of the damage
- We'll arrange immediate replacement or refund
- No need to return damaged items
π¬ Wrong Item Received
If you received the wrong item:
- Contact us immediately
- We'll send correct item right away
- Return shipping label provided
- No charges for our error
Return Shipping
π‘ Free Return Shipping: We provide prepaid return labels for most returns. If you received a defective or wrong item, return shipping is always free.
Important Tips:
- Keep your return tracking number until refund is received
- We recommend using a trackable shipping method
- Package items securely to prevent damage in transit
- Include original packaging when possible
Frequently Asked Questions
Can I return sale items?
Yes, sale items can be returned within the standard 30-day window unless marked as "Final Sale".
What if I lost my receipt?
No problem! Your order history in your account serves as your receipt. We can look up any order using your email address.
Can I return a gift?
Yes, gifts can be returned for store credit. Contact us if you need assistance with a gift return.
What if I miss the return window?
Contact our customer service team. While we cannot guarantee acceptance, we review late returns on a case-by-case basis.
Need Help with a Return?
Our customer service team is here to assist you
Contact Support View My Orders