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Safety & Security
Shop with confidence on FezaMarket
Our Commitment to Your Safety
π Secure Shopping
We protect your information with:
- 256-bit SSL encryption
- Secure payment processing
- PCI DSS compliance
- Regular security audits
- Fraud detection systems
π‘οΈ Buyer Protection
Every purchase is protected:
- Money-back guarantee
- Verified sellers
- Secure payment processing
- 30-day return policy
- Dispute resolution service
Safe Shopping Tips
β Verify Sellers
- Check seller ratings and reviews
- Look for verified badge
- Read product descriptions carefully
- Ask questions before buying
- Be wary of deals too good to be true
π¬ Communicate Safely
- Use FezaMarket messaging system
- Never share personal financial info
- Don't complete transactions off-platform
- Report suspicious messages
- Keep communication professional
π Account Security
- Use strong, unique passwords
- Enable two-factor authentication
- Don't share account credentials
- Log out on shared devices
- Review account activity regularly
π§ Email Safety
- Verify sender is from @fezamarket.com
- Don't click suspicious links
- We never ask for passwords via email
- Check for official FezaMarket branding
- Report phishing attempts
Recognizing Scams
π© Warning Signs
Be cautious if you encounter:
- Pressure tactics: "Act now or lose this deal!"
- Payment requests outside platform: Wire transfers, gift cards
- Too good to be true prices: Unrealistically low offers
- Suspicious links: URLs that don't match fezamarket.com
- Personal information requests: Asking for sensitive data
- Poor grammar/spelling: Unprofessional communication
- Requests to move off-platform: Communication outside FezaMarket
Reporting Issues
π¨ Report Suspicious Activity
If you encounter something suspicious:
- Click "Report" on the listing or message
- Select the reason for reporting
- Provide detailed information
- Our team will investigate promptly
Emergency? Contact us immediately at [email protected]
π What We Investigate
- Counterfeit products
- Fraudulent sellers
- Misleading listings
- Payment scams
- Identity theft
- Phishing attempts
- Policy violations
Privacy Protection
π Your Data Privacy
We take your privacy seriously:
- Data encryption: All personal data is encrypted
- Limited sharing: We never sell your information
- Secure storage: Data stored in secure facilities
- Access controls: Strict employee access policies
- Compliance: GDPR and privacy law compliant
- Your control: Manage data preferences in settings
What to Do If Scammed
1
Report Immediately
Contact FezaMarket support right away with all details.
2
Document Everything
Save all messages, receipts, and evidence.
3
Contact Bank
If payment was made, notify your bank or card issuer.
4
Cooperate with Investigation
Work with our team to resolve the issue and prevent future incidents.
Frequently Asked Questions
Is it safe to enter my card information?
Yes! We use bank-level encryption and never store your complete card details. Payments are processed securely through Stripe.
How do I know if a seller is trustworthy?
Check seller ratings, read reviews, look for verified badges, and review their return policy before purchasing.
What if I receive a counterfeit item?
Report it immediately. We have a zero-tolerance policy for counterfeit goods and will provide a full refund.
Can FezaMarket see my password?
No. Passwords are encrypted and cannot be viewed by anyone, including FezaMarket staff.